Man with Van St Pancras Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van St Pancras provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van St Pancras, the provider of the removal and transport services.

1.2 "Customer" means the person, firm or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, furniture assembly, man and van hire or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment or property transported or handled by the Company at the request of the Customer.

1.5 "Contract" means the agreement between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Service Area and Availability

2.1 The Company primarily operates within St Pancras and surrounding areas, and also provides removal and transport services across London and the wider United Kingdom, subject to agreement at the time of booking.

2.2 All bookings are subject to vehicle and staff availability. The Company reserves the right to decline or cancel any booking where it is not reasonably able to provide the Services.

3. Booking Process

3.1 A booking may be made by the Customer via the Company’s accepted communication and booking methods, as specified by the Company from time to time.

3.2 The Customer must provide accurate and complete information, including but not limited to:

(a) Collection and delivery addresses.

(b) Property access details, such as floor levels, lift availability, parking restrictions and distance from the vehicle to the property entrances.

(c) A clear and honest description of the Goods, including approximate volume, weight, fragility and any items that require special handling.

(d) Any time restrictions or specific timing requirements.

3.3 The Company may provide a quotation based on the information supplied. Quotations are given in good faith but may be revised if the information provided by the Customer is incomplete, inaccurate or changes before or during the Service.

3.4 A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions and, where applicable, paid any required deposit or pre-payment as notified by the Company.

4. Pricing, Quotations and Additional Charges

4.1 Quotations may be offered as hourly rates or fixed prices, as communicated by the Company. Unless stated otherwise, quotations are exclusive of congestion charges, tolls, parking fees, ferry charges, storage costs and any local authority charges, which will be payable by the Customer in addition.

4.2 The Company reserves the right to apply additional charges where:

(a) There are delays caused by inaccurate or incomplete information provided by the Customer.

(b) Access is significantly more difficult than described, for example due to extra flights of stairs, long carrying distances or restricted parking.

(d) The Service is extended beyond the agreed number of hours or scope originally quoted.

4.3 Where Services are charged by the hour, charges are calculated from the time the vehicle and staff are scheduled to arrive at the collection address until the time the job is completed or the minimum booking period ends, whichever is later.

5. Payments and Deposits

5.1 Payment terms will be communicated to the Customer at the time of booking. Unless otherwise agreed in writing, payment is due either in full in advance or on completion of the Service on the same day.

5.2 The Company may require a deposit to secure a booking. Deposits are usually non-refundable except as set out in the cancellation section of these Terms and Conditions.

5.3 Accepted payment methods will be specified by the Company and may include cash, bank transfer or card payments. The Company reserves the right to refuse cheques unless agreed in advance.

5.4 If payment is not made when due, the Company may at its discretion:

(a) Refuse to start or continue the Service.

(b) Charge interest on overdue amounts at a reasonable rate until payment is received in full.

6. Cancellations, Rescheduling and Delays

6.1 If the Customer wishes to cancel or reschedule a booking, the Customer must notify the Company as early as possible.

6.2 The Company may apply cancellation charges as follows, unless otherwise specified by the Company in writing:

(a) Cancellation with more than 48 hours’ notice prior to the agreed start time: no cancellation fee, but any non-refundable third-party costs already incurred may be charged.

(b) Cancellation with between 24 and 48 hours’ notice: up to 50 percent of the quoted price may be charged.

(c) Cancellation with less than 24 hours’ notice, or failure of the Customer to be present or ready at the agreed start time: up to 100 percent of the quoted price may be charged.

6.3 If the Customer is not ready to commence the Service at the agreed time, waiting time may be charged at the applicable hourly rate.

6.4 The Company will use reasonable endeavours to attend at the agreed time, but timing is not guaranteed. The Company is not liable for any loss or expense arising from delays caused by traffic, weather, road closures, breakdowns, unforeseen incidents or circumstances beyond its reasonable control. In such cases, the Company will endeavour to keep the Customer informed and to complete the Service as soon as reasonably practicable.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that adequate and lawful parking is available for the Company’s vehicle at both collection and delivery addresses, including obtaining any permits or permissions required.

(b) Ensuring that all Goods are properly packed, labelled and prepared for transport, unless packing services have been expressly agreed as part of the Contract.

(d) Ensuring that valuable, fragile or delicate items are clearly identified to the Company before loading.

(e) Arranging appropriate insurance for Goods if the Customer requires cover beyond the Company’s stated liability limits.

7.2 The Customer or an authorised representative should be present at both the collection and delivery addresses to oversee loading, unloading and to check that all Goods are collected and delivered. If the Customer or representative is not present, the Company will not be liable for any loss, damage or discrepancies that could reasonably have been avoided or identified at the time.

8. Excluded Items and Dangerous Goods

8.1 The Company does not carry, and the Customer must not present for removal or transport, any of the following without prior written agreement:

(a) Illegal goods or items prohibited by law.

(b) Explosive, flammable, corrosive, toxic or other hazardous materials.

(d) Live animals or plants.

(e) Cash, jewellery, watches, precious metals, deeds, securities, or other high value items that are not disclosed and specifically agreed.

8.2 If such prohibited or unsuitable items are transported without the Company’s knowledge, the Company shall not be liable for any loss, damage, delay or breach of law arising in relation to those items, and the Customer shall indemnify the Company against any resulting claims, damages or expenses.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.

9.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack items securely, unless packing has been carried out by the Company.

(b) Damage to furniture or items that require dismantling or reassembly, unless this work is carried out by the Company and the damage is due to its negligence.

(c) Damage to property or premises where such damage arises from inherent structural weakness, poor access, defective surfaces or pre-existing conditions.

(d) Normal wear and tear, superficial marks or scratches that may occur during handling and transport despite reasonable care.

(e) Loss of or damage to items inside furniture, drawers, wardrobes or other containers, unless such items have been separately packed and disclosed.

9.3 Unless otherwise agreed in writing, the Company’s liability for loss or damage to Goods, where such loss or damage arises from the Company’s negligence or breach of Contract, shall be limited to a reasonable amount per item and per job, having regard to the value of the Goods and the price paid for the Services.

9.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of use, loss of opportunity, emotional distress, or any costs arising from delays, missed appointments or the Customer’s own arrangements with third parties.

9.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot be excluded or limited under applicable law.

10. Claims and Notification of Loss or Damage

10.1 The Customer must inspect the Goods and premises as soon as reasonably possible upon completion of the Service.

10.2 Any apparent loss or damage must be reported to the Company without undue delay and in any event within a reasonable period after completion of the Service. The Customer should provide full details of the alleged loss or damage and, where possible, supporting evidence.

10.3 Failure to notify the Company within a reasonable time may affect the Company’s ability to properly investigate the matter and may limit or reduce any liability the Company may have, subject always to applicable law.

11. Waste, Disposal and Environmental Regulations

11.1 The Company complies with applicable UK waste and environmental regulations when handling the removal and disposal of unwanted items.

11.2 The Customer must clearly identify any items for disposal and agree disposal charges in advance. Additional charges may apply where the Company is required to transport items to authorised waste or recycling facilities.

11.3 The Company does not remove or dispose of hazardous waste, including but not limited to chemicals, asbestos, medical waste, fuel, paint or any substance classified as hazardous under UK law.

11.4 Where the Company agrees to remove waste or unwanted items, the Customer warrants that such items are suitable for transport and disposal under applicable regulations. The Customer shall indemnify the Company for any fines, penalties or costs incurred as a result of inaccurate or misleading information provided in relation to waste or disposals.

12. Access, Parking and Third-Party Charges

12.1 The Customer is responsible for ensuring that the Company’s vehicle can safely and legally access the collection and delivery locations.

12.2 Any parking charges, congestion charges, tolls, low emission zone charges or similar costs incurred in carrying out the Service will be payable by the Customer, either by reimbursement or by addition to the final invoice.

12.3 The Company is not liable for any fines or penalties arising from circumstances beyond its reasonable control, such as incorrect information about parking restrictions provided by the Customer. The Customer may be liable to reimburse the Company for such fines where they arise directly from the Customer’s instructions or omissions.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data relating to the Customer for the purposes of managing bookings, providing Services, handling payments and complying with legal obligations.

13.2 The Company will take reasonable steps to protect the Customer’s personal data and will not share it with third parties except where necessary to perform the Contract, to comply with the law or with the Customer’s consent.

14. Force Majeure

14.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, accidents, breakdowns, public transport disruption, strikes, civil unrest, acts of terrorism, pandemics, government restrictions or road closures.

14.2 In such circumstances, the Company will use reasonable endeavours to inform the Customer and to complete the Service as soon as it is reasonably practicable to do so.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising out of or in connection with these Terms and Conditions or the provision of Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if the Customer is a consumer residing elsewhere in the United Kingdom, the Customer may also be entitled to bring proceedings in the courts of their home jurisdiction.

16. Amendments and Severability

16.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract, unless changes are agreed in writing with the Customer.

16.2 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the provision of Services and supersede any previous agreements, understandings or representations, whether oral or written.

17.2 No waiver of any right or remedy under these Terms and Conditions shall be effective unless given in writing, and a waiver of any particular breach shall not be deemed a waiver of any subsequent breach.

By proceeding with a booking or using the Services of Man with Van St Pancras, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.